Employee Spotlight - Dale Fahey, Client Relationship Manager

Friday, 21 August 2020 | Written by Nick Rawson, Marketing Manager, PrimarySite

Dale manages a large portfolio of clients, Business Development Executives and Social Media Expert at PrimarySite where he has worked for almost eight years. With a wealth of experience in the education sector, his role as Client Relationship Manager is to support Multi Academy Trusts and academies by providing a bespoke marketing and website design service that reflect the client's unique vision, values and objectives. These services are supported by PrimarySite's digital communication platforms that were developed to aid stakeholder engagement and drive operational efficiencies.

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Dale talks about the importance of relationships and how Covid-19 has encouraged his customers to embrace video technology.

Not being able to visit customers has changed my role significantly.Working at home through Spring and Summer with my wife and three primary school-aged children had its challenges. Still, like so many others around the world, I have been able to support lots of customers and colleagues through embracing video technology as a new way to communicate. It's been great to see my customers also using this new technology, and I've enjoyed showing them how to get the most out of it and the benefits it can provide.

It's the people that always leave the biggest impressions.At PrimarySite relationships are everything and we make a point of getting to know and understand our customers before we consider a possible solution. This makes for a pleasurable experience, and it gives our Schools and Trusts the confidence that we have understood their particular needs, and any solution we recommend, has their desired outcomes at the heart of it.

Outside of work, I enjoy reading, visiting the gym, walking in the Peaks with my family, socialising and visiting other countries. My wife and I like to expose our children to many cultures, countries and experiences because we want to enable them to have a rounded education from an early age. It can be hard work trekking here, there and everywhere with three young children, but we would not have it any other way.

My future ambitions? I'd love to learn another language and perhaps become a tutor in some capacity.

Favourite saying? "People buy from people they like, believe in and trust".

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