Your Account Manager and your support network.
As well as all the features listed above you also have our extensive aftercare to ensure your website always remains safe, secure and reliable. Your dedicated account manager will also keep you updated with new improvements and features available to you. Continue reading below to see what support is included with every website package with us.
Our story continued
Support and advice - our dedicated teams are always on hand to assist you.
Office Hours are as follows:
Monday to Thursday - 8am to 5.30pm
Friday - 8am to 5pm
Implementation and Unlimited Ongoing Training - we know how important your website is. By ensuring all users have the knowledge they need to edit and upload content, means your website should never become outdated.
Help Area - Log into your website and you will find the Help area to the left of your user name. This area contains user guides for all of our products and features. Video guides are also contained within this area.
Dedicated Regional Account Manager - working regionally ensures all schools within an area have a single contact, and this, in turn, supports the sharing of best practice.
Annual Website Review - your regional account manager will provide an annual review of your website content to ensure you are DfE and Ofsted compliant and that your website is well organised and user-friendly.
Security - for your total peace of mind, we host your website on our own secure servers which are monitored 24/7 by our team - this is not outsourced.
Our systems are rigorously tested by independent experts ensuring that your website has the highest possible level of protection.
Unlimited Webspace and Bandwidth - unlike some providers, we don't place any limits on you, this means you can include as many pages and as much information as you would like to.
Daily Website Back-ups - We back-up your site daily to ensure your data is recoverable. There's no need to panic if you accidentally delete something as we will be able to restore it for you
Website Statistics - an extremely useful reporting function of your website which enables you to quickly and easily access visitor information on page views etc.
Regular Technical Checks - we test your website's functionality ensuring compatibility with new browsers, touch screen devices etc.
Automatic Updates - with PrimarySite, when we make improvements to the content management system software, this will be automatically released to you without the need for you to constantly check for updates or download new software.