PrimarySite Privacy policy

This privacy policy outlines how we manage your data through the website.

Our privacy policy for TheSchoolApp can be found here.


PrimarySite Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

PrimarySite Limited registered office is at PrimarySite Limited, 20 Appletongate, Newark, Notts. NG24 1JY and we are a company registered in England and Wales under company number 5533790.

We are registered on the Information Commissioner's Office Register; registration number ZA039308 and act as the data controller when processing your data.

Our designated Data Protection Officer is Rebecca Cook, who can be contacted at PrimarySite Limited, 20 Appletongate, Newark, Notts. NG24 1JY.


PrimarySite Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect:

  • Name
  • School and school Address
  • Business email
  • Telephone number
  • Mobile telephone number
  • Pupil information
  • Parental contact information

We collect information in the below ways: -

  • Online forms
  • CMS user information
  • MIS data


PrimarySite Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address.
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.


You have the right to access any personal information that PrimarySite Limited processes about you and to request information about:

  • What personal data we hold about you.
  • The purposes of the processing.
  • The categories of personal data concerned.
  • The recipients to whom the personal data has/will be disclosed.
  • How long we intend to store your personal data for.
  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. PrimarySite Limited uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.


We use Wonde to connect to your school MIS and process contact details of contacts of pupils so that you can send text or emails to the pupil contacts. The only information we request is pupils’ name, pupil contacts’ name, priority, email address and mobile number.

Amazon S3

We use Amazon S3 to store documents, images and videos that you upload to your school website, the only information we pass is the files you upload.

Amazon SES

We use Amazon SES to process the sending of emails to contacts, the only information we pass is email addresses so that emails you request to be sent, can be.


We use Fonix to process the sending of text messages to contacts and confirmation of delivery, the only information we pass is mobile numbers so that text messages you request to be sent, can be.


We use Formstack to manage the contact forms on our website, the only information we pass is the information completed by you in the form submission which is required to complete your request, including name, email address, school postcode, school name and query details.


We use MailChimp to manage our email newsletter, the only information we pass is email addresses and names so that emails you request to be sent, can be.


PrimarySite Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • HTTPS secured with TLS for all logged in traffic.
  • Encryption also applied on database backups and inter server communications.
  • We have layers of security privileges and employ multiple firewalls to enhance security.

Our website hosting servers are in London and Dublin.


Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. PrimarySite Limited does not transfer or store any personal data outside the EU.


You are not obligated to provide your personal information to PrimarySite Limited, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.


As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.We use the legitimate interests’ legal basis for and have identified that our interests are the management of providing services and web technology for customers.


PrimarySite Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We will keep your data on our systems for as long as a relationship exists between your school and PrimarySite Limited. Unless you ask us specifically to remove your details. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


PrimarySite Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority:

Rebecca Cook
PrimarySite Limited
20 Appletongate Newark, Nottingham NG24 1JY
Tel: 01636 616 640

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow SK9 5AF