TheSchoolApp Privacy Policy

Last updated: 27/08/2019

PrimarySite Limited built TheSchoolApp as a commercial app. Our SERVICE is provided by PrimarySite Limited and is intended for use as is. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The information that we collect is used for providing and improving our Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may be required to collect information.

Personal information we may collect:

  • Mobile number - so we can authenticate you
  • Email address - if you email us with feedback or wish to report an error, your email will be sent. We can then reply to you or update you with your feedback.
  • Use of cookies/tokens - so our Service knows which user is linked to which school and if a user is authenticated.

We collect information in the following ways:

  • TheSchoolApp authentication process
  • Sending App feedback
  • Sending log data

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third-party products) on your phone called Crash/Error Data. This Data may include information such as your device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of our Service, and other statistics. Further information can be found at

If you send (via email) the Crash/Error Data, you have the option not to send the log data attachment and just send an email description instead.

We also use Google Analytics to analyse usage data. Google's privacy policy is at


Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device's internal memory. Our Service does not use these "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Sharing And Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Our Service uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. The data collected below is anonymous.

  • Google Firebase - to process push notifications
  • Google Analytics - This data helps us improve our Service to you in regards to performance and user experience.
  • Google Firebase Crashlytics - to analyse crashes and to log bugs
  • Data collected includes; platform data (such as OS version, device), general location data (by country), behaviour within the App (key areas visited)

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page. We display the date the last changes were published at the top of this page.


If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Data Protection Officer
PrimarySite Limited
20 Appletongate Newark, Nottingham NG24 1JY
Tel: 01636 616 630